All instruction is conducted in English only
All students are evaluated weekly by qualified instructors. Evaluation is based on Module Tests and class performance. This program prepares students for the following jobs: office administrator, bookkeeper, clerk, customer service representative, receptionist, administrative assistant, office and administrative support.
CIP Code: 52.0408; Standard Occupational Classification Code 43-0000
Length of Program: 36 Semester Hours (30 Weeks)
The student must complete a minimum of 720 hours with a grade percentage of 70% or better, and an overall attendance of 80%. A Diploma is awarded upon successful completion of the program. The course is 30 weeks in length and consists of 720 hours of instruction. Instruction time is 50 minutes for every hour (60minutes). A total of 36 Semester Units is required for graduation. This program prepares students for entry level positions in the industry
Administrative Assistant 1 12 Lecture Hours 12 Practicum Hours
Administrative Assistant 2 12 Lecture Hours 12 Practicum Hours
Students will learn to perform a variety of administrative and clerical tasks necessary to help run an organization. Students will learn document processing and multiple computer applications, as well as learn how to organize and manage an office.
Business Communications 12 Lecture Hours 12 Practicum Hours
Business English 12 Lecture Hours 12 Practicum Hours
Students will learn grammar, usage and style. They will learn techniques and formats to editing, proofreading letters, memos, publications, and other business documents.
Business Skills 12 Lecture Hours 12 Practicum Hours
Customer service 12 Lecture Hours 12 Practicum Hours
Customer Service – Sales 12 Lecture Hours 12 Practicum Hours
Students will learn to identify the principles of good customer service and develop customer service techniques and systems. They will learn that customer service skills play a necessary and significant role in every business transaction.
Data Entry / Office Clerk 12 Lecture Hours 12 Practicum Hours
Students will learn to key in text, enter data into a computer, operate other office machines, and perform other clerical duties, all in a mock-up office environment. Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.
Introduction to the Internet 12 Lecture Hours 12 Practicum Hours
Students will learn internet terminology, surf the Web, work with and customize a browser, optimize file usage, and learn tips on making a browser work for the student.
Cybersecurity I 12 Lecture Hours 12 Practicum Hours
Students will be introduced to the topic of cybersecurity. It begins by examining why it is so difficult to protect our devices. It then describes cybersecurity in more detail and explores why it is important. The module also looks at who is behind attacks and then concludes by examining the steps necessary for building a comprehensive cybersecurity strategy.
Cybersecurity II 12 Lecture Hours 12 Practicum Hours
Students will learn “Personal Cybersecurity”, looks at attack that are not directed at specific types of technology, like a laptop computer or a smartphone, but are broader in scope and can apply across multiple devices and technologies. This module explores personal security attacks on passwords, attacks that use social engineering, the risks of social networking, and identify theft. It also examines defenses for these attacks.
Cybersecurity III 12 Lecture Hours 12 Practicum Hours
Students will learn “Computer Security” discusses how protecting your personal computing device – be it a desktop, laptop, or tablet- is a challenge, even for the most advanced computer users. This module investigates computer security by looking at the types of computer attacks that occur and then what defenses must be in place.
Microsoft Excel 36 Lecture Hours 36 Practicum Hours
Students will learn basic spreadsheet concepts, navigate in workbooks, enter, edit, format and print data, charts, tables, as well as to record and edit simple macros.
Microsoft Word 24 Lecture Hours 24 Practicum Hours
Students will learn to create, edit, format, and print Word documents as well as to record and edit simple macros.
Office Equipment Protocol 12 Lecture Hours 12 Practicum Hours
Hands-on training to become knowledgeable about multiple office equipment found throughout business offices.
Microsoft PowerPoint 12 Lecture Hours 12 Practicum Hours
Students will learn slide layout and different views, enter data, create slide shows, insert other application objects, save, open, print and show presentations.
Human Resources Generalist Track 60 Lecture Hours 60 Practicum Hours
Students will learn entry level Human Resources support skills such as understanding H.R. policies, equal employment, technological changes, employee recruiting and hiring practices, pay and benefits administration, Labor Laws, Employee rights, administering personnel policies and the role and risk of social media in H.R.
CargoWise I 12 Lecture Hours 12 Practicum Hours
The CargoWise module designed for individuals who are new to CargoWise or starting in the warehouse industry. Students will learn the basics and foundations of core functions of Cargowise.
Career Development 12 Lecture Hours 12 Practicum Hours
This course is designed to prepare students back in the workforce in the field of study; students are taught skills that are necessary to prepare them to the job search process. Through various exercises and the use of electronic and traditional media, students are taught how to develop career goals. They are also challenged to realize their potential in their chosen fields and how to use this knowledge in the job-hunting process. Students are required to write a resume, cover letter, job application, interview techniques, and other related assignments.
Receptionist 12 Lecture Hours 12 Practicum Hours
Students will learn real world work skills in answering telephones, operating multiple lines, routing and screening calls, greeting visitors, handling in-company mail and packages, updating appointment calendars, preparing travel vouchers, providing information to company visitors and employees. Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.
Intro to Transportation and Logistics I & II 24 Lecture Hours 24 Practicum Hours
Students will learn the basic knowledge how efficient and effective supply chains can improve customer fulfillment and cash flow. They will also learn about the development and shaping of supply chains in leading organizations. Understand the rationale for global trade flows (import and exports).
Intro to Warehousing 12 Lecture Hours 12 Practicum Hours
Students will learn the basic knowledge importance of inventory in the economy. The major types of inventory, their costs, and their relationships to inventory decision. Discuss materials handling objectives, principles and equipment use. Explain the role transportation plays in the supply chain.
The Business Office Administration Program includes daily practice in Keyboarding and Typing.