Business Office Administration
⇩ Download brochureAll instruction is conducted in English only
All students are evaluated weekly by qualified instructors. Evaluation is based on Module Tests and class performance.
This program prepares students for the following jobs: office administrator, bookkeeper, clerk, customer service representative, receptionist, administrative assistant, office and administrative support.
CIP Code: 52.0408; Standard Occupational Classification Code 43-0000
Prerequisite: None
Length of Program: 36 Semester Hours (30 Weeks)
The Program includes a minimum of 180 hours of assigned homework.
The student must complete a minimum of 720 hours with a grade percentage of 70% or better, and an overall attendance of 80%. A Diploma is awarded upon successful completion of the program. The course is 30 weeks in length and consists of 720 hours of instruction. Instruction time is 50 minutes for every hour (60minutes). A total of 36 Semester Units is required for graduation. This program prepares students for entry level positions in the industry.
Course Subjects
Administrative Assistant 1 / Administrative Assistant 2
12 Lecture Hours
12 Practicum Hours (each)
Students will learn to perform a variety of administrative and clerical tasks necessary to help run an organization. Students will learn document processing and multiple computer applications, as well as learn how to organize and manage an office.
Business Communications / Business English
12 Lecture Hours
12 Practicum Hours (each)
Students will learn grammar, usage and style. They will learn techniques proofreading letters, memos, publications, and other business documents.
Business Skills / Career Development
12 Lecture Hours
12 Practicum Hours (each)
This course is designed to prepare students back in the workforce in the field that are necessary to prepare them to the job search process. Through various exercises and the use of electronic and traditional media, students are taught how to develop career goals. They are also challenged to realize their potential in their chosen fields and how to use this knowledge in the job-hunting process. Students are required to write a resume, cover letter, job application, interview techniques, and other related assignments.
Customer service / Customer Service – Sales
12 Lecture Hours
12 Practicum Hours
Students will learn to identify the principles of good customer service and develop customer service techniques and systems. They will learn that customer service skills play a necessary and significant role in every business transaction.
Data Entry / Office Clerk
12 Lecture Hours
12 Practicum Hours
Students will learn to key in text, enter data into a computer, operate other office machines, and perform other clerical duties, all in a mock-up office environment. Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.
Introduction to the Internet
12 Lecture Hours
12 Practicum Hours
Students will learn internet terminology, surf the Web, work with and customize a browser, optimize file usage, and learn tips on making a browser work for the student.
Microsoft Access and 10 Key
24 Lecture Hours
24 Practicum Hours
Students will learn database concepts; learn to create a database using a wizard in design view, format tables and use templates. Will also learn the operation of 10 Key machine.
Microsoft Excel
36 Lecture Hours
36 Practicum Hours
Students will learn basic spreadsheet concepts, navigate in workbooks, enter, edit, format and print data, charts, tables, as well as to record and edit simple macros.
Microsoft Word
36 Lecture Hours
36 Practicum Hours
Students will learn to create, edit, format, and print Word documents as well as to record and edit simple macros.
Office Equipment Protocol 12 Lecture Hours 12 Practicum Hours
Hands-on training to become knowledgeable about multiple office equipment found throughout business offices.
Microsoft Outlook
12 Lecture Hours
12 Practicum Hours
Students will learn how to use outlook for e-mail, schedule and maintain appointments, events and meetings, and organize personal folders.
Microsoft PowerPoint
12 Lecture Hours
12 Practicum Hours
Students will learn slide layout and different views, enter data, create slide shows, insert other application objects, save, open, print and show presentations.
Microsoft Publisher
12 Lecture Hours
12 Practicum Hours
Students will learn to demonstrate the placing and editing of text, add art and special text effects to create flyers, newsletter and publications.
Human Resources Generalist Track 48 Lecture Hours 48 Practicum Hours
Students will learn entry level Human Resources support skills such as understanding H.R. policies, equal employment, technological changes, employee recruiting and hiring practices, pay and benefits administration, Labor Laws, Employee rights, administering personnel policies and the role and risk of social media in H.R.
Receptionist
12 Lecture Hours
12 Practicum Hours
Students will learn real world work skills in answering telephones, operating multiple lines, routing and screening calls, greeting visitors, handling in-company mail and packages, updating appointment calendars, preparing travel vouchers, providing information to company visitors and employees. Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.
Introduction to Web Page Design 24 Lecture Hours 24 Practicum Hours
Students will learn to design, build and post a Web Page, and build pages with HTML, web design software and online tools. It includes the creation of a website portfolio for use in the job market,
Introduction to Windows
12 Lecture Hours
12 Practicum Hours
Students will learn to use basic Windows applications to create documents, view files, customize Windows, create user accounts, passwords, browse the Web, and exchange e-mail.
The Business Office Administration Program includes daily practice in Keyboarding and Typing.
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