Business Office Administration

Administrative Assistant 1                                                  12 Lecture Hours      12 Practicum Hours

Administrative Assistant 2                                                  12 Lecture Hours      12 Practicum Hours

 Students will learn to perform a variety of administrative and clerical tasks necessary to help run an organization.  Students will learn document processing and multiple computer applications, as well as learn how to organize and manage an office.

Business Communications                                                  12 Lecture Hours      12 Practicum Hours

 Business English                                                                      12 Lecture Hours      12 Practicum Hours

 Students will learn grammar, usage and style.  They will learn techniques and formats to editing, proofreading letters, memos, publications, and other business documents.

Business Skills                                                                            12 Lecture Hours      12 Practicum Hours

 Customer service                                                                     12 Lecture Hours      12 Practicum Hours

 Customer Service – Sales                                                    12 Lecture Hours      12 Practicum Hours

Students will learn to identify the principles of good customer service and develop customer service techniques and systems.  They will learn that customer service skills play a necessary and significant role in every business transaction.

Data Entry / Office Clerk                                                         12 Lecture Hours      12 Practicum Hours

Students will learn to key in text, enter data into a computer, operate other office machines, and perform other clerical duties, all in a mock-up office environment.  Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.

Artificial Intelligence                                                                12 Lecture Hours      12 Practicum Hours

Student will learn a solid introduction to the principles of Generative AI, hallucinations, weak prompts, key information that leads to writing better prompts, write prompts that contain the proper information, directions, and output definitions to generate the desired responses.  Students will gain hands-on experience on how to use Generative AI with earnbetter.

Cybersecurity I                                                                              12 Lecture Hours      12 Practicum Hours

Students will be introduced to the topic of cybersecurity.  It begins by examining why it is so difficult to protect our devices.  It then describes cybersecurity in more detail and explores why it is important.  The module also looks at who is behind attacks and then concludes by examining the steps necessary for building a comprehensive cybersecurity strategy.

Cybersecurity II                                                                             12 Lecture Hours      12 Practicum Hours

Students will learn “Personal Cybersecurity”, looks at attack that are not directed at specific types of technology, like a laptop computer or a smartphone, but are broader in scope and can apply across multiple devices and technologies.  This module explores personal security attacks on passwords, attacks that use social engineering, the risks of social networking, and identify theft.  It also examines defenses for these attacks.

Cybersecurity III                                                                            12 Lecture Hours      12 Practicum Hours

Students will learn “Computer Security” discusses how protecting your personal computing device – be it a desktop, laptop, or tablet- is a challenge, even for the most advanced computer users.  This module investigates computer security by looking at the types of computer attacks that occur and then what defenses must be in place.

Microsoft Excel                                                                                24 Lecture Hours      24 Practicum Hours

Students will learn basic spreadsheet concepts, navigate in workbooks, enter, edit, format and print data, charts, tables, as well as to record and edit simple macros.

Basic Financial Principles                                                           12 Lecture Hours      12 Practicum Hours

This course is designed to help students build a strong foundation in personal finance by covering essential topics such as budgeting, saving, investing, credit management, and the time value of money. Through classroom instruction and practical exercises, students will make informed financial decisions, understand the impact of economic factors, and develop habits that contribute to long-term financial success.

Microsoft Word                                                                               24 Lecture Hours      24 Practicum Hours

Students will learn to create, edit, format, and print Word documents as well as to record and edit simple macros.

Business Inventory                                                                         12 Lecture Hours      12 Practicum Hours

Students will learn the fundamentals of inventory management, including tracking supplies, managing stock levels, and maintaining accurate inventory records. The course covers key procedures for ordering, receiving, storing, and issuing inventory, with a focus on efficiency, accuracy, and accountability in a business setting.

Office Equipment Protocol                                                          12 Lecture Hours      12 Practicum Hours

Hands-on training to become knowledgeable about multiple office equipment found throughout business offices.

Microsoft PowerPoint                                                                     12 Lecture Hours      12 Practicum Hours

Students will learn slide layout and different views, enter data, create slide shows, insert other application objects, save, open, print and show presentations.

Human Resources Generalist Track                                        60 Lecture Hours      60 Practicum Hours

Students will learn entry level Human Resources support skills such as understanding H.R. policies, equal employment, technological changes, employee recruiting and hiring practices, pay and benefits administration, Labor Laws, Employee rights, administering personnel policies and the role and risk of social media in H.R.

Front Office I                                                                                   12 Lecture Hours      12 Practicum Hours

Students will learn the complete process of managing electronic health information, from patient registration to medical claim processing. They will use EHRClinic to practice registering new patients, scheduling appointments, collecting and editing demographic and insurance data, and understanding patient check-in procedures. The course also covers laws, regulations, and standards governing electronic health records, the role of administrative data, and the use of health information in Accountable Care Organizations.

Front Office II                                                                                 12 Lecture Hours      12 Practicum Hours

In this course, students will learn to document and manage clinical and administrative data using EHRClinic. They will practice recording SOAP notes, and explore tools like dictation, transcription, speech recognition, and computerized physician order entry CPOE. The course emphasizes accurate documentation, managing patient accounts, understanding superbills, applying procedures to manage accounts receivable in EHRclinic and the importance of compliance plans, problem lists, and Accountable Care Organizations in healthcare.

Front Office III                                                                                12 Lecture Hours      12 Practicum Hours

Students will learn to evaluate and use electronic health record (EHR) systems with a focus on HIPAA compliance, data security, and integrity. They will apply procedures to manage access to sensitive records, use internal communication tools, and import documents using scanning technology. The course also covers task management, decision support, generating system reports, and understanding the role of registries in healthcare

Career Development                                                                      12 Lecture Hours      12 Practicum Hours

This course is designed to prepare students back in the workforce in the field of study; students are taught skills that are necessary to prepare them to the job search process. Through various exercises and the use of electronic and traditional media, students are taught how to develop career goals. They are also challenged to realize their potential in their chosen fields and how to use this knowledge in the job-hunting process. Students are required to write a resume, cover letter, job application, interview techniques, and other related assignments.

Receptionist                                                                                      12 Lecture Hours      12 Practicum Hours

Students will learn real world work skills in answering telephones, operating multiple lines, routing and screening calls, greeting visitors, handling in-company mail and packages, updating appointment calendars, preparing travel vouchers, providing information to company visitors and employees.  Students will learn specific duties of an Office Clerk, such as maintaining payroll records, taking inventory, filing, entering data into the computer, and operating various office equipment such as photocopiers, fax machines, and scanners.

The Business Office Administration Program includes daily practice in Keyboarding and Typing.